These terms apply when you use simgoose.com and buy an eSIM from simgoose (“we”, “us”). By placing an order you agree to them, so please read them first.
Who we are
simgoose is an independent reseller of eSIMs supplied by Airalo. We sell you the eSIM; the mobile data service is provided by Airalo and its partner networks in your destination. You can reach us at info@simgoose.com.
Before you buy
- Your device must support eSIM and must not be locked to a carrier. It is your responsibility to check this before you buy.
- eSIMs are for personal use and can only be installed on one device.
- Check that the plan covers your destination, data allowance and trip length.
Orders and payment
Prices are shown in US dollars and include any fees we charge. Your bank may add foreign transaction fees. Payment is taken by Stripe when you place your order. Your contract with us starts when we email you your order confirmation.
Delivery
We email your eSIM and installation instructions to the address you give at checkout, usually within minutes and always within 24 hours. Please check your spam folder, and contact us if it hasn't arrived.
Using your eSIM
- Your plan's validity period starts when the eSIM first connects to a supported network in your destination, unless the plan says otherwise.
- Coverage and speeds depend on local networks and may vary by location. Some plans are data-only and don't include a phone number, calls or texts.
- Unused data and days expire at the end of the validity period and can't be carried over.
- You must use the eSIM lawfully and in line with the fair usage terms of the network. Services may be suspended in case of misuse.
Refunds
Refunds are covered by our Refund Policy.
Support
We help with orders, delivery and billing. Technical support for activation and connectivity is provided by Airalo, as described in your eSIM email. You can always start with us at info@simgoose.com.
Our responsibility to you
We are responsible for supplying the eSIM you ordered as described. We are not responsible for losses caused by things outside our reasonable control, such as network outages, your device, or local restrictions on mobile services. To the extent the law allows, our total liability for any order is limited to the amount you paid for it. Nothing in these terms limits liability that can't be limited by law, or your statutory rights as a consumer.
Your personal data
We handle your data as described in our Privacy Policy.
Changes to these terms
We may update these terms from time to time. The version on this page when you place your order is the one that applies to it.